Stuck in a rut and need a quick fix? Ask people-person Heather Coughlin at the Loews Boston Hotel for help. Heather has all the details on directions, transportation, and tours, and enjoys going the extra mile to make a guest feel at home. She knows exactly what a visitor needs to know when staying in Boston, like where to find the best lobster rolls, how to get to Fenway Park, and what to do if it's a rainy day for your Boston Common wedding.